At Rubytracy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Notice outlines how we collect, use, and safeguard your data when you visit our website (rubytracy.com) and use our services.
Information We Collect
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Personal Information: When you create an account, place an order, or contact us, we collect personal information such as your name, email address, shipping address, and payment details. This information is necessary to process your orders and provide customer support.
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Usage Data: We collect information about how you interact with our website, including your IP address, browser type, device information, and pages visited. This data helps us understand user behavior and improve our services.
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Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files that are stored on your device and allow us to recognize you and remember your preferences.
How We Use Your Information
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Order Processing: We use your personal information to process and fulfill your orders, including payment processing, shipping, and order confirmation. This allows us to deliver your Smart Ring products efficiently.
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Customer Support: Your information is used to provide customer support and respond to your inquiries. This includes assisting with order issues, product questions, and general inquiries.
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Marketing and Promotions: With your consent, we may use your email address to send you promotional offers, newsletters, and updates about our products. You can opt-out of these communications at any time by following the unsubscribe instructions in the emails.
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Website Improvement: Usage data is analyzed to understand how our website is used and to identify areas for improvement. This helps us enhance the user experience and provide better services.
Information Sharing and Disclosure
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Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our website and providing our services. These providers are contractually obligated to protect your information and use it only for the purposes specified by Rubytracy.
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Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders or government regulations). This ensures that we comply with legal obligations and protect our rights.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. We will notify you of any such changes and your rights regarding your information.
Data Security
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Security Measures: We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, firewalls, and secure socket layer (SSL) technology.
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Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely dispose of it.
Your Rights and Choices
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Access and Correction: You have the right to access and correct your personal information. You can update your account information directly on our website or by contacting our customer support team at feedbacksupport@rubytracy.com.
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Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if desired.
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Right to Erasure: You have the right to request the deletion of your personal information, subject to certain legal exceptions. If you wish to exercise this right, please contact us at feedbacksupport@rubytracy.com.
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Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails. You can also update your preferences in your account settings.
Children's Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the updated notice on our website. Your continued use of our services after such changes constitutes your acceptance of the revised Privacy Notice.
Contact Us
If you have any questions or concerns about this Privacy Notice or our privacy practices, please contact us at feedbacksupport@rubytracy.com. We are committed to addressing your inquiries and resolving any issues related to your privacy.