At Rubytracy, we are dedicated to providing our customers with a seamless shopping experience, especially when it comes to transportation and exchange of our products. This policy outlines the procedures and terms regarding the shipment and exchange of our Smart Ring products, ensuring that you have a clear understanding of how we handle these aspects of your purchase.
Shipping Policy
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Shipping Methods and Costs: We offer various shipping methods to cater to your needs, including standard and expedited shipping options. The shipping cost will be calculated based on the delivery method selected and the destination of the package. Shipping costs are non-refundable, except in cases where a return is due to our error (such as a defective product or incorrect shipment).
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Processing Time: Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may be extended. You will receive a confirmation email once your order has been shipped, along with tracking information.
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Delivery Time: Delivery times vary depending on the shipping method chosen and the destination. Standard shipping typically takes 5-7 business days, while expedited shipping can take 2-3 business days. Please note that delivery times are estimates and may be affected by external factors such as weather conditions or carrier delays.
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International Shipping: We ship to most countries worldwide. International shipping rates and delivery times will vary based on the destination. Customers are responsible for any customs duties, taxes, or fees associated with international shipments.
Exchange Policy
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Eligibility for Exchange: If you are not completely satisfied with your Smart Ring purchase, you may request an exchange within 30 days of receiving the product. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition that you received it.
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Initiating an Exchange: To initiate an exchange, please contact our customer support team at feedbacksupport@rubytracy.com with your order number and details about the product you wish to exchange. Our team will provide you with instructions on how to proceed with the exchange.
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Return Shipping Costs: Customers are responsible for the return shipping costs unless the exchange is due to a defective product or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
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Processing Exchanges: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, we will process your exchange and send you a replacement product. You will receive an email confirmation with the new tracking information once your replacement has been shipped.
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Non-Exchangeable Items: Certain items are not eligible for exchange, including personalized or custom-made products, items on sale, and gift cards. Please refer to the product description for more details on non-exchangeable items.
Damaged or Defective Products
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Reporting Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately at feedbacksupport@rubytracy.com with your order number and photos of the damaged item. We will work with you to resolve the issue promptly.
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Replacement for Damaged or Defective Items: Upon verification of the damage or defect, we will offer you a replacement product at no additional cost. If a replacement is not available, we will provide a full refund for the damaged or defective item.
Contact Information
If you have any questions or concerns about our Transportation and Exchange policy, please feel free to contact our customer support team at feedbacksupport@rubytracy.com. We are here to assist you and ensure that your shopping experience with Rubytracy is a positive one.